SHIPPING AND RETURNS
E L I T E H E L P
SHIPPING AND RETURNS
How do I return an item?
Any damages or discrepancies must be reported within 48 hours of receipt of merchandise. Factory reserves the right to not honor any claims not reported within 48 hours. Returns will not be accepted after 90 days and cannot be returned without prior authorization from factory. Returns may be subject to a 15% restocking fee. Factory is not responsible for lost, damaged, or delayed merchandise. It is the responsibility of the Carrier. Contact Customer Service for additional Claims/Returns processing information.
All products are designed to provide the user with a cost effective and durable product. Unless otherwise stated on individual product pages, standard hardware warranty is a 'one year parts and labor' warranty which warrants product against defects in material and workmanship. Warranties do not cover damage due to accidents, abuse, or normal wear and tear. Elite Canopy products found to be defective will be replaced or repaired at factory's discretion.
If an item is received damaged or is incorrectly shipped by us please contact Customer Support immediately. Items that are defective and shipped from us or items that you did not order but received from us will qualify for store credit or a refund. Refunds are contingent upon inspection of item(s) once we receive it. There is a 15% restocking fee for returned items that are not being exchanged and are not damaged. Again you MUST contact us within 48 hours if you intend to return ANY item back to our store. Returns processed after 48 hours as well as those attempted without contacting us first will not be refunded. Customer is responsible for all shipping costs if seller is not at fault.
EliteCanopy.com
320 East Dyer Road Santa Ana, CA 92707
Customer Service #: 714.434.1821
